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The number of complaints/petitions and requests for alternative dispute resolution registered in the last 3 months is of 294 and respectively 0.

The detailed structure can be consulted here, by accessing the dedicated page.

Fast claims for your car insurance!

With a team trusted by millions by your side, in case of an accident, you have nothing to fear.
For submitting a new claim, claims@hellasdirect.ro
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For opened claims, claims@hellasdirect.ro
Send us an email
For your policy, support@hellasdirect.ro
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For complaints, complaints@hellasdirect.ro
Send us an email

File a claim report in just 8 minutes

You can instantly file a report over the phone. All you need is the Hellas Direct insured vehicle’s license plate number, VIN or policy number. Here’s what you’ll need to do.

If there is a mutual agreement, we begin with the documents

We will need photos of the vehicles’ documents, such as the registration certificate, RCA insurance, driver’s license, and ID card.

We then need some more photos from the accident site

You take some photos of the accident site and the vehicle damages. The more detailed the photos, the better and faster we can help you.

Finally, we need the accident report form

You send us the amiable accident form signed by both parties together with any additional information regarding the accident.

If the police are involved, we will also need their report

The photos, documents, and reports will help us send you the repair authorisation quickly.

If there are criminal cases, we will need extra documents

We will need to coordinate with the police to obtain these documents.
If there is a mutual agreement, we begin with the documents
We will need photos of the vehicles’ documents, such as the registration certificate, RCA insurance, driver’s license, and ID card.
We then need some more photos from the accident site
You take some photos of the accident site and the vehicle damages. The more detailed the photos, the better and faster we can help you.
Finally, we need the accident report form
You send us the amiable accident form signed by both parties together with any additional information regarding the accident.
If the police are involved, we will also need their report
The photos, documents, and reports will help us send you the repair authorisation quickly.
If there are criminal cases, we will need extra documents
We will need to coordinate with the police to obtain these documents.

Frequently asked questions

  • Damage caused to your own car, in which case you will need the optional CASCO Insurance
  • Damage caused by an unlicensed driver, in which case the RCA policy can be cancelled
  • Intentional accidents
  • Accidents caused by a driver under the influence of alcohol or illegal substances, in which case the RCA policy can be canceled
  • Theft or vandalism for its own vehicle, for which you will need the optional CASCO Insurance
  • Damages resulting from accidents where the injured person is the only one responsible for the accident
  • Damages that exceed the limits of liability set forth in the RCA contract
  • Situations in which the owner, user or driver of the damaged vehicle is obliged to pay fines or criminal charges
  • Damages produced during work operations and falling within the risks of professional activities, for which you will need Car Insurance for companies
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After submitting the claim for compensation, the insurer has 30 days to give you an answer. The insurer can approve the request and make an offer of compensation or can partially or totally refuse the request for compensation.

The compensation offer must contain the detailed calculation of the repair costs and the rates according to which the labor was calculated.

If the claim for compensation has been approved, and the injured party accepts the quantified amount, then the insurer has 10 days to make the payment.

The insurer has the right to order its own investigation, even if the claim file is complete and there is a document of guilt (the Amicable Claim Accident form or police report).

The term in which the insurer is obliged to notify the injured party regarding the performance of its own investigation is 5 working days from the opening of the claim file. The communication of the result must not exceed 30 days from the date of submission of the claim for compensation.

The investigation takes place when the insurer has certain suspicions regarding the factors responsible for the accident.
It depends on so many parameters that we can't say for sure. On average we compensate 50% of cases within one day. If you call us immediately after an accident and it is clear that you are not at fault, then it is very likely that you will be compensated within 24 hours.

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The occurrence of an event must be reported to Hellas Direct:

  • Within 24 hours at the most from when the event occurred
  • Within 5 business days at the most, from when you took note of the loss occurrence.
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