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The number of complaints/petitions and requests for alternative dispute resolution registered in the last 3 months is of 294 and respectively 0.

The detailed structure can be consulted here, by accessing the dedicated page.

We change insurance for good

Get fair rates, a name you can trust, and service that puts you first.

Everything for our customers

We combine people and tech to keep you safe and confident, always.

Even faster claims

Once you’ve made your claim, our team takes over to take care of faster than ever.

€60 million already paid in claims

In just 2 years since our launch we’ve provided about €60 million in claims.

Serving over 900,000 customers

We are proud to serve over 900,000 customers in Romania, and 1,500,000 over 3 countries.

In the top 7 in just 1 year

The end of 2023 found us in the top 7 companies for motor insurance in Romania.
Even faster claims
Once you’ve made your claim, our team takes over to take care of faster than ever.
€60 million already paid in claims
In just 2 years since our launch we’ve provided about €60 million in claims.
Serving over 900,000 customers
We are proud to serve over 900,000 customers in Romania, and 1,500,000 over 3 countries.
In the top 7 in just 1 year
The end of 2023 found us in the top 7 companies for motor insurance in Romania.

We are here for good

Insurance solutions designed to meet real needs, fair prices that respect your budget, and a commitment to building trust that lasts a lifetime.

About us

Smarter insurance

We use our own technologies and we embrace innovation, helping you feel secure, no matter what comes your way.

Fair prices

Insurance you can pay in the way you want to pay. No small print, no hidden fees, no worries.

Long lasting trust

We are the most recommended insurance brand in Greece, with the highest Net Promoter Score. We’re dedicated to applying the same customer-centric approach in Romania.

We’ve got you covered

Car insurance

We cover you for the damages you have caused to the third parties (MTPL).

Learn more

Home insurance

Insure your home against damages including fire, flooding, theft and other.

Coming soon

Let’s talk

We will make sure to answer back as soon as possible.
For submitting a new claim, claims@hellasdirect.ro
Send us an email
For opened claims, claims@hellasdirect.ro
Send us an email
For your policy, support@hellasdirect.ro
Send us an email
For complaints, complaints@hellasdirect.ro
Send us an email

Frequently asked questions

A Motor Liability Insurance (known as RCA) is mandatory insurance for all owners of vehicles registered in Romania. This covers compensation caused to third parties following a road accident caused by the fault of the insured. RCA insurance covers the costs of damage to the motor vehicle of the driver who is not at fault.

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  • Damage caused to your own car, in which case you will need the optional CASCO Insurance
  • Damage caused by an unlicensed driver, in which case the RCA policy can be cancelled
  • Intentional accidents
  • Accidents caused by a driver under the influence of alcohol or illegal substances, in which case the RCA policy can be canceled
  • Theft or vandalism for its own vehicle, for which you will need the optional CASCO Insurance
  • Damages resulting from accidents where the injured person is the only one responsible for the accident
  • Damages that exceed the limits of liability set forth in the RCA contract
  • Situations in which the owner, user or driver of the damaged vehicle is obliged to pay fines or criminal charges
  • Damages produced during work operations and falling within the risks of professional activities, for which you will need Car Insurance for companies
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After submitting the claim for compensation, the insurer has 30 days to give you an answer. The insurer can approve the request and make an offer of compensation or can partially or totally refuse the request for compensation.

The compensation offer must contain the detailed calculation of the repair costs and the rates according to which the labor was calculated.

If the claim for compensation has been approved, and the injured party accepts the quantified amount, then the insurer has 10 days to make the payment.

The insurer has the right to order its own investigation, even if the claim file is complete and there is a document of guilt (the Amicable Claim Accident form or police report).

The term in which the insurer is obliged to notify the injured party regarding the performance of its own investigation is 5 working days from the opening of the claim file. The communication of the result must not exceed 30 days from the date of submission of the claim for compensation.

The investigation takes place when the insurer has certain suspicions regarding the factors responsible for the accident.

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The occurrence of an event must be reported to Hellas Direct:

  • Within 24 hours at the most from when the event occurred
  • Within 5 business days at the most, from when you took note of the loss occurrence.
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Direct settlement is, by law, an optional damage management service to the insurer where the injured person has concluded the MTPL policy. The service is obligatorily offered by the insurer at the conclusion or renewal of the policy. The purchase of this clause is optional for the insured.

The direct settlement allows that, in case of a vehicle accident, the damaged person to receive the compensation from the insurer at which he concluded the RCA policy.

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