The number of complaints/petitions and requests for alternative dispute resolution registered in the last 3 months is of 294 and respectively 0.
The detailed structure can be consulted here, by accessing the dedicated page.
Petitions
To ensure transparency in the process of registering and resolving complaints, as well as handling alternative dispute resolution requests by HD INSURANCE PLC NICOSIA - BUCHAREST BRANCH, we provide you with the following information:
Petition
Previous year 2024 | Reporting period: 30.01.2025 | Last 3 month of the reporting period | |||
| Oct-24 | Nov-24 | Dec-24 | |||
| Total number of petitions registered uniquely per petitioner and per case | 688 | 146 | 115 | 112 | 67 |
| Total number of petitions resolved favorably, recorded uniquely per petitioner and per case | 290 | 38 | 58 | 38 | 34 |
| Number of favorably resolved petitions regarding damage cases | 283 | 37 | 58 | 36 | 34 |
| Total number of petitions for which claims were paid | 166 | 26 | 32 | 15 | 22 |
| Total number of petitions finalized unfavorably, recorded uniquely per petitioner and per case | 397 | 36 | 57 | 73 | 33 |
Requests for alternative dispute resolution
Previous year | Reporting period: 2025 | Last 3 month of the reporting period | |||
| Oct-24 | Nov-24 | Dec-24 | |||
| Total number of requests for alternative dispute resolution | 0 | 0 | 0 | 0 | 0 |
| Total number of requests for alternative dispute resolution actually resolved | 0 | 0 | 0 | 0 | 0 |
| The total number of requests for alternative dispute resolution resolved in favor of the insured, contractors, beneficiaries, injured persons or their representatives in relation to the of damage | 0 | 0 | 0 | 0 | 0 |